PDAPlaza Canada will most effectively deal with your inquiries by email.
This allows PDAPlaza Canada to document all correspondence and should be your first point of contact. PDAPlaza Canada answers phone calls for general questions while order status is solely made via email unless contacted first.
The PDAPlaza Canada team operates five days a week from 11 AM to 5 PM Eastern Time.
If you need to contact us regarding your order or have any technical problems we advise that you use the email form on the Contact Us page as these are directed to the relevant department.
PDAPlaza Canada is owned and operated by PDA Place Nord Inc. PDA Place Nord Inc. is a company registered at Registraire des Entreprises Québec (NEQ) QC, Canada.
1.0 Order Acknowledgement, Acceptance, Payment and Delivery:
1.1 All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgment of receipt of an order, by email, or another medium (including telephone, fax or in-person) as we see fit. Acknowledgment by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.
1.2 Whilst we intend to keep our website up to date and error-free, product description, or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you before accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as canceled and will correspond this fact to you by email, to the email address that you provided to us at the time of your order.
1.3 This website services customer deliveries into Canada and the United States. Prices shown on this website are in Canadian dollars. Please note that additional credit cards or bank fees may apply to your order which is outside of our control.
1.4 Payment via the PayPal third-party secure system is accepted. Note that if payment is made via PayPal, your credit card is charged immediately by the PayPal organization, regardless of whether or when stock is available. If you cancel or change your order and a refund is required, note that PayPal procedures may delay this longer than our normal service. Also, note that any commission charged by PayPal in conjunction with placing an order is not refundable.
2.1 Whilst we make every effort to deliver goods in the time-frame we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this time-frame, as we rely on third parties to facilitate our customer deliveries for us. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
2.2 All delivery time frames are subject to stock availability.
2.3 Our system automatically sends a "Shipped Order" email to your nominated email address when we ship your order. If your goods fail to arrive after within 25 days since dispatch, we start an investigation with the courier or postal service and begin the refund process accordingly. We will not ship a device on a budget freight service.
2.4 Where an incorrect address has been given to us at time of order, or our Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery, or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partner.
2.5 Our merchant responsibility is fulfilled once we dispatch the order to the designated address, as provided by the buyer. We cannot be held responsible/liable for items that go missing/damaged or stolen during transit. Thus we always ask/warn our clients to reject the package immediately to the courier if the parcel is visibly damaged, tampered, or open. If the buyer accepts the package and finds the item damaged or stolen, PDA Plaza is not subject to refund the client nor send a replacement to the client. In such a case, PDA Plaza can only help the client file a claim and investigation against the used postal service.
2.6 Our Courier partners require a signature on arrival, so cannot facilitate deliveries to PO Boxes. All devices are delivered by Canada Post due to their high-value status.
Standard Warranty Period from PDA Plaza Canada:
The warranty period takes effect from the date when the product arrives at the customer's address.
3.1 Standard Return Policy:
PDAPlaza provides 7 days return policy commencing from the moment of arrival to the customer's address. Refunds and replacements depend on the condition of the goods. Please see the following terms for more details.
RETURN POLICY FOR DEFECTIVE GOODS:
3.2 If the goods are found to be factory defective within 7 days after the arrival to the customer's address, customers are entitled to either a full refund or replacement. Please note, PDA Plaza technicians will inspect the phone to verify the issue, and if needed, the item will be shipped to the manufacturer for an official statement that it is indeed a factory defect. Only then the refund/replacement will take place.
RETURN POLICY FOR NON-DEFECTIVE GOODS:
If you want to return the goods which are NON-defective within the 7 days after the arrival to your address, the original factory box of the item must not be opened and remain sealed as originally arrived. In such a case, you must return the goods to receive a full refund as per the RMA.
If the package/box of the item is opened, there will be a minimum 10% restocking fee even if the item itself is still sealed and wasn't used. Delivery costs will not be refunded.
RETURN POLICY FOR USED/DAMAGED GOODS:
If the goods were used, missing any packaging or damaged packaging, we reserve the right to refuse a refund or apply a restocking fee of up to 25%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians. Delivery costs will not be refunded.
3.3 If the goods are found to be faulty after 7 days but within 1 month of arrival to the customer's address, the customer can send the faulty goods to our office, together with relevant invoice and PDAPlaza can arrange for repair services. Post fault investigation and within the specified warranty period, PDAPlaza repair service will be actioned at our discretion (please see Exclusions below) within 30 working days, at no cost to the customer. If PDAPlaza cannot repair the item within this period we will supply the customer with a suitable B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by PDAPlaza. Please contact our Customer Service to request an RMA and follow the instructions to authorize the return of goods. Please refer to the Returns section below for details.
3.4 If the goods are found to be faulty after 1 month of arrival to the customer's address, PDAPlaza does not hold any responsibility for the costumer's goods or services. The responsibility of obtaining a repair/replacement lies in the customer. The customer must contact the manufacturer of the goods to arrange a repair/replacement if possible. It is recommended for the customer to verify if the goods still hold manufacturer warranty. The customer has to bear all of the repair fees and other additional expenses.
3.5 Standard Warranty Coverage
The warranty covers the following:
A. Manufacturing software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
3.6 Standard Warranty Exclusions:
Warranty does not cover the following:
A. Any damages were unrelated to manufacturing defects.
B. Product malfunction or damage resulting from liquids or moisture.
C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when the RMA inspection process is completed.
D. Software defects. Damage caused by applications or firm wares that are not compatible with the device. Any damage made by changes in the phone's software configurations like ROM / OS flash, roots, bootloaders, etc.
E. The product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.
Inspection and return shipping fees will be charged at the customer expense when the above causes of RMA return damages are present.
* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.
3.7 Extended Service Plans
1 Year Extended Warranty
After many customer requests for PDAPlaza Canada to offer extended warranty services on all our products, we have answered the call.
You love your new phone so why not you protect it too.
Because life is unpredictable, extend your device protection from 1 month to 12 months and protect your device from mechanical and electrical failures that just sometimes happen.
Now, you can extend the warranty of your device by one year, from the date of arrival to the customer's address. This extended warranty must be purchased before your device ships to you. The extended warranty is added to the warranty already in place on your device, at the time of arrival to the customer's address.
Why You’ll Love Our Extended Service Plans:
- Protects Your Device From Mechanical and Electrical Failure, Including Touchscreen Failure, Power-On Issues, Antenna / Wi-Fi Failure, & much more
- Free Shipping On Returns
- If we can’t fix your device, we’ll get you a replacement at no extra charge!
- Extended Service Plans do not cover accidental damage including damaged caused by drops, water, bending, or damage caused by installed applications or rooting
- Extended Service Plans must be purchased with the device, and cannot be added once the item has shipped
- Extended Service Plans cannot be refunded once the item has shipped
- Extended Service Plans cannot be applied to b-stock, refurbished, or open-box items
- Extended Service Plans will not cover return shipping outside of the original delivery country
3.8 Returns and Repairs:
Please contact our Customer Service to request an RMA.
Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset, etc. enclosed in the initial shipment.
When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).
Note: If you are not able to unlock or deactivate your device, please let us know before returning.
Please be sure that your device is restored to its factory settings without any personal data remaining before return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.
To cancel an order, please email email@example.com OR firstname.lastname@example.org. Be sure to include your order number and a message that you want to cancel the order.
If your order has not been yet shipped, we can start the cancellation process of the order.
Due to the ongoing COVID-19 situation, many Canadian banks/businesses including ours are working at 50% strength in the offices due to the new provincial regulations.
Because of this, all orders where the funds were charged and used for the completion of the order have a refund process of 10-15 business days from the moment the buyer asks for the refund.
As stated above, this time frame is due to the slow performances of the banks and financial services our company utilizes. So be sure to notify us as soon as possible.
If your order has already shipped and cannot be canceled, please refer to the following section on how to return your order.
Once we receive and inspect your item(s), we will credit your account. Please allow 10-15 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
4.0 TAX & Charges:
Alberta: 5% GST
British Columbia: 5% GST
Manitoba: 5% GST
New Brunswick: 13% HST
Newfoundland and Labrador: 13% HST
Northwest Territories: 5% GST
Nova Scotia: 15% HST
Nunavut: 5% GST
Ontario: 13% HST
Prince Edward Island: 5% GST
Quebec: 5% GST + 9.975% PST
Saskatchewan: 5% GST
Yukon: 5% GST
Taxes for Customers outside Canada will not be applied.
If we are shipping to you, outside of Canada, please note that many countries including, charge duty and /or taxes on goods at the point of import. These will normally be collected by the courier used to deliver your goods - this is a charge levied by local Country Governments, not by PDAPlaza. We have no control over these fees, unfortunately.
For more information, please feel free to contact us and we will be happy to share any information that we have about these fees. We will provide this information to aid you, please note that we cannot be held responsible for this information provision, as these fees have been created by local authorities and are outside of our business' specialty field. They may be subject to change without notice.
Please note, that PDAPlaza cannot artificially understate the value of an order, and will not refund delivery costs in either direction should goods need to be returned due to customer's refusal to pay local fees by their local authorities. Please understand your potential local fees before you place your order with us. By placing your order with us you accept these terms.
5.1 This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is needed for us to facilitate an order to its completion. Customer information is and will never be disclosed to third parties. Customer data is not shared, or sold in any way.
5.2 At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with our company you acknowledge that we do not condone fraud and note that we will go out of our way to protect legitimate buyers and our company from fraud at all times. As a result, we may need to conduct a Proof of address, and or credit card check on a buyer to check the legitimacy of their details on a case by case scenario. This is our right as a high-value device supplier across North America (Canada, United States) and we thank you for your understanding.
5.3 If you have provided us with your email address details to receive our e-newsletter, we will send this to you when we have promotional and news based offers. Your details provided here will only be used for 'joining you up to receive our eNewsletters so that we can keep you up to date with the Latest, Greatest, Hottest information and Deals!' We will not sell, or share your data.
6.1 On order processing pages we use a 1024-bit certificate which provides maximum security for your transaction.
6.2 If you have any questions about security please Contact us
6.3 We will take all reasonable and legally-required precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
7.0 Pricing, Product Description, and Availability:
7.1 Whilst we endeavor to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods as we see fit. If a price for an ordered item is corrected due to exceptional or uncontrollable circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel/amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items that have been ordered before a promotional price has been launched unless we deem this to be so.
7.2 Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, product versions, details, and availability are subject to change continually without prior notice. Prices can and do change from day to day; if a price at the time of ordering is higher than a previously-shown price then the price at the time of ordering is the one that applies. If no promotion is evident, this may be primarily because our company is a global organization and relies on the global currency.
7.3 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer the opportunity for the customer to instead either receive the best-possible discount or to cancel the order.
7.4 PDAPlaza will honor requests for the refund on the difference of price drops that occur within the same day of the original invoice date. Price drops beyond this date will not be matched.
7.5 Where stock availability for an item states a quantity "In Stock" then we have stock available in our Montreal warehouse, to be allocated to confirmed valid orders in date priority. Where stock availability for an item states a quantity "Ship within X-X Business Days" followed by the words "- x Days This product is at our central warehouse and should be shipped in x days" then the stock is available in an overseas PDAPlaza warehouse, and the number of days is a fair estimate of when the item would arrive into our Montreal warehouse and be then shipped to you.
7.6 Stock availability on our website and order confirmations is generated by our system taking into account current stock levels, customer backorders, products already in transit from suppliers or another PDAPlaza warehouse, and information provided by suppliers for pending deliveries. Although as accurate as possible and generally reliable, they are estimates only which can be affected by many factors, especially unforeseen manufacturing delays or product discontinuations. PDAPlaza offers these estimates in good faith but we cannot be held responsible should estimate and actual times vary, or if a product is discontinued or superseded by a manufacturer. If a buyer purchases an item that falls out of stock due to whatever reason, we will offer a solution in their best interests, including stock swap, or order cancellation, if the buyer does not want to wait for stock replenishment of the exact item ordered.
7.7 Descriptions and specifications of products shown on our website are taken directly from the information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look identical to the product to be supplied; if the exact appearance of the product or packaging is essential to be identical then you should make that clear to us in writing at the time of order. This also applies if you don't want a barcode label on the packaging.
8.1 We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.
9.1 We reserve the right to decline any order for any reason.
9.2 These terms are governed by the laws of Canada and any disputes will be decided only by the courts of Canada.
9.3 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
9.4 We may assign or transfer any of our rights or subcontract any of our obligations under these terms and conditions to any third party.
9.5 You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with our specific permission in writing.
9.6 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
9.7 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
10.0 No effect to statutory rights:
The above policies are part of our commitment to high-quality service. They do not affect your statutory rights as a consumer.
11.0 CONTACT INFORMATION:
Questions about the Terms of Service should be sent to us at email@example.com.