Warranty and Returns
Standard Warranty Period:
30 Days for devices including Smartphones and Tablets.
90 Days for audio/video products including speakers, headphones, headsets, cameras.
60 Days for wearables and smart gadgets including smartwatches, fitness trackers and gadgets.
The warranty period takes effect from the date when the product arrives at the customer's address.
Standard Warranty:
PDAPlaza provides a 30 days repair warranty for devices (accessories including batteries do not carry any warranty). The terms and conditions for a standard 30 Days warranty are as follows:
If the goods are found to be faulty within 7 days after the arrival to the customer's address, customers are entitled to either a full refund or replacement. Any item may be returned for any reason within 7 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 7 days, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse a refund or a restocking fee of up to 20% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please contact our Customer Service to request an RMA and follow the instructions to authorize the return of goods. Please refer to the Returns section below for details.
If the goods are found to be faulty after 7 days but within 1 month of arrival to the customer's address, the customer can send the faulty goods to our office, together with relevant invoice and PDAPlaza can arrange for repair services. Post fault investigation and within the specified warranty period, PDAPlaza repair service will be actioned at our discretion (please see Exclusions below) within 30 working days, at no cost to the customer. If PDAPlaza cannot repair the item within this period we will supply the customer with a suitable B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by PDAPlaza. Please contact our Customer Service to request an RMA and follow the instructions to authorize the return of goods. Please refer to the Returns section below for details.
If the goods are found to be faulty after 1 month of arrival to the customer's address, PDAPlaza does not hold any responsibility for the costumer's goods or services. The responsibility of obtaining a repair/replacement lies in the customer. The customer must contact the manufacturer of the goods to arrange a repair/replacement if possible. It is recommended for the customer to verify if the goods still hold manufacturer warranty. The customer has to bear all of the repair fees and other additional expenses.
Standard Warranty Coverage:
The warranty covers the following:
A. Manufacturing software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
Standard Warranty Exclusions:
Warranty does not cover the following:
A. Any damages were unrelated to manufacturing defects.
B. Product malfunction or damage resulting from liquids or moisture.
C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when the RMA inspection process is completed.
D. Software defects. Damage caused by applications or firm wares that are not compatible with the device. Any damage made by changes in the phone's software configurations like ROM / OS flash, roots, bootloaders, etc.
E. The product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.
Inspection and return shipping fees will be charged at the customer expense when the above causes of RMA return damages are present.
* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.
Extended Service Plans:
1 Year Extended Warranty
After many customer requests for PDAPlaza Canada to offer extended warranty services on all our products, we have answered the call.
You love your new phone so why not you protect it too.
Because life is unpredictable, extend your device protection from 1 month to 12 months and protect your device from mechanical and electrical failures that just sometimes happen.
Now, you can extend the warranty of your device by one year, from the date of arrival to the customer's address. This extended warranty must be purchased before your device ships to you. The extended warranty is added to the warranty already in place on your device, at the time of arrival to the customer's address.
Why You’ll Love Our Extended Service Plans:
- Protects Your Device From Mechanical and Electrical Failure, Including Touchscreen Failure, Power-On Issues, Antenna / Wi-Fi Failure, & much more
- Free Shipping On Returns
- If we can’t fix your device, we’ll get you a replacement at no extra charge!
Notes:
- Extended Service Plans do not cover accidental damage including damaged caused by drops, water, bending, or damage caused by installed applications or rooting
- Extended Service Plans must be purchased with the device, and cannot be added once the item has shipped
- Extended Service Plans cannot be refunded once the item has shipped
- Extended Service Plans cannot be applied to b-stock, refurbished, or open-box items
- Extended Service Plans will not cover return shipping outside of the original delivery country
Returns and Repairs:
Please contact our Customer Service to request an RMA.
Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset, etc. enclosed in the initial shipment.
When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).
Note: If you are not able to unlock or deactivate your device, please let us know before returning.
Please be sure that your device is restored to its factory settings without any personal data remaining before return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.
Cancellations:
To cancel an order, please email info@pdaplaza.ca OR pdaplaza@gmail.com. Be sure to include your order number and a message that you want to cancel the order.
If your order has not been yet shipped, we can start the cancellation process of the order.
Due to the ongoing COVID-19 situation, many Canadian banks/businesses including ours are working at 50% strength in the offices due to the new provincial regulations.
Because of this, all orders where the funds were charged and used for the completion of the order have a refund process of 15-30 days from the moment the buyer asks for the refund.
As stated above, this timeframe is due to the slow performances of the banks and financial services our company utilizes. So be sure to notify us as soon as possible.
If your order has already shipped and cannot be canceled, please refer to the following section on how to return your order.
Once we receive and inspect your item(s), we will credit your account. Please allow 10-15 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
