Thuraya X5-Touch Dual SIM, GSM/Satellite Dual Mode Smartphone

Thuraya

Ships within 10-15 business days after receiving payment



Buy Thuraya X5-Touch.

The world’s smartest satellite phone

Features

Fully ruggedized

The Thuraya X5-Touch is the most rugged phone in the industry with IP67 standard and compliance with MIL 810 G/F. That means the phone is full dust and water protected and tested to withstand shock, vibration and extreme temperature.

Dual mode. Dual SIM.

Communicate seamlessly in satellite and GSM mode: The Thuraya X5-Touch works over Thuraya’s L-band satellite network as well as GSM 2G/3G/4G/LTE networks. It comes equipped with two nano SIM card slots for complete flexibility and choice. Choose from a combination of both a Thuraya SIM card and a GSM SIM card, or any combination of SIM cards that meets your requirements.

SAT and GSM “Always On”

Make and receive calls simultaneously on both networks with the unique SAT and GSM “Always On” function. For a true dual experience, you can receive calls on your GSM number even when on an active satellite call and vice versa.

Advanced navigation capabilities

The phone comes equipped with GPS, BeiDou, and Glonass systems for the highest flexibility in all regions. Use the preinstalled navigation and tracking apps to send your current location details to pre-defined numbers via SMS or email, based on pre-set time intervals, distance travelled or when moving inside or outside your pre-set geofence.

Most powerful battery

Equipped with the most powerful battery in the industry, the X5-Touch has a talk-time of up to 11 hours and a standby time of up to 100 hours enabling reliable communications whenever you need it across an extended period of time.

Dedicated SOS button

The Thuraya X5-Touch has a dedicated SOS button, which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds, which starts the handset and triggers the SOS call (and/or SMS) to any pre-programmed number.

Walk-and-Talk

The Thuraya X5-Touch facilitates reliable and efficient walk-and-talk communications due to the combination of high performance satellites from Thuraya’s network and an omni-directional antenna designed to ensure enhanced mobility.

The Thuraya X5-Touch is the world’s first Android TM based satellite & GSM phone offering unparalleled flexibility. 

Thuraya satellite phones boldly go where no smartphones have gone before. They keep you connected from almost anywhere because they operate on a network in outer space. The phones provide similar functionality to terrestrial mobile phones like voice, SMS and low-bandwidth Internet access, fulfilling basic connectivity needs. Now, imagine a phone that combines the power of satellite and the functionality of a smartphone. A phone that does not only rely on a terrestrial cell phone network but has the capability of beaming its calls and data to and from satellites orbiting the Earth. The Thuraya X5-Touch is the world’s first Android TM based satellite & GSM phone offering unparalleled flexibility. It runs on the Android operating system and has a 5.2” full HD touchscreen for users who frequently move in and out of terrestrial coverage across a range of market sectors including government missions, energy projects, enterprise communications, and NGO deployments. It offers fast and simple connectivity on the move, in remote areas normally beyond the reach of smartphones.

The Thuraya X5-Touch runs on the Android platform from Google. A range of Google applications and services are preinstalled on your device, for example Gmail, Google Maps, Google Chrome, Google Search and the Google Play Store gives you access to a multitude of available 3rd party apps. The X5-Touch comes equipped with a 5.2” full HD touchscreen made of glare resistant Gorilla ® glass. The toughened glass also works while the display is wet or while you are wearing gloves.  Fully ruggedized - The Thuraya X5-Touch is the most rugged phone in the industry with IP67 standard and compliance with MIL 810 G/F. That means the phone is full dust and water protected and tested to withstand shock, vibration and extreme temperature.

Dual mode. Dual SIM. Communicate seamlessly in satellite and GSM mode: The Thuraya X5-Touch works over Thuraya’s L-band satellite network as well as GSM 2G/3G/4G/LTE networks. It comes equipped with two nano SIM card slots for complete flexibility and choice. Choose from a combination of both a Thuraya SIM card and a GSM SIM card, or any combination of SIM cards that meets your requirements. Make and receive calls simultaneously on both networks with the unique SAT and GSM “Always On” function. For a true dual experience, you can receive calls on your GSM number even when on an active satellite call and vice versa. The phone comes equipped with GPS, BeiDou, and Glonass systems for the highest flexibility in all regions. Use the preinstalled navigation and tracking apps to send your current location details to pre-defined numbers via SMS or email, based on pre-set time intervals, distance travelled or when moving inside or outside your pre-set geofence. The Thuraya X5-Touch has a dedicated SOS button, which is easy to use in times of distress. Even when the phone is switched off, simply press and hold the SOS button for 3 seconds, which starts the handset and triggers the SOS call (and/or SMS) to any pre-programmed number. The Thuraya X5-Touch facilitates reliable and efficient walk-and-talk communications due to the combination of high performance satellites from Thuraya’s network and an omni-directional antenna designed to ensure enhanced mobility. Thuraya’s reliable and uninterrupted satellite network allows you to stay connected via satellite mode anywhere across its coverage area over Europe, Africa, Asia and Australia. In satellite mode, the Thuraya X5-Touch works with a Thuraya SIM card or with a GSM SIM card from any of Thuraya’s roaming partners worldwide. In GSM mode, the phone supports 2G/3G and LTE frequencies across the world.

Reasons to buy the Thuraya X5-Touch

  • GSM Sim capabilities
  • Satellite SIM Capabilities
  • 3800 Mah Battery
  • IP67 Rated
  • MIL 810 G/F 
  • 5.2" screen
  • Android 7.1 Operating system
  • 16GB Memory
  • Micro SD Capability - upto 32GB
  • 2GB Ram
  • Dedicated SOS button

Box Contents

  • Thuraya X5-Touch phone
  • Battery
  • Charger
  • Instruction Manual

Warranty

Standard Warranty Period:


30 Days for devices including Smartphones and Tablets.
90 Days for audio/video products including speakers, headphones, headsets, cameras.
60 Days for wearables and smart gadgets including smart watches, fitness trackers and gadgets.

Warranty period take effects from the date when the shipping invoice is issued.

Standard Warranty:
PDAPlaza provides a 30 Days repair warranty for devices (accessories including batteries do not carry any warranty). The terms and conditions for a standard 30 Days warranty are as follows:

If the goods are found to be faulty within 7 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 7 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 7 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.

If the goods are found to be faulty after 7 days and within 1 month of purchase, the customer can send the faulty goods to our office, together with relevant invoice and PDAPlaza can arrange for repair services. Post fault investigation and within the specified warranty period, PDAPlaza repair service will be actioned at our discretion (please see Exclusions below) within 30 working days, at no cost to the customer. If PDAPlaza cannot repair the item within this period we will supply the customer with a suitable B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by PDAPlaza. Please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.

If the goods are found to be faulty after 1 month of purchase, the customer can send the faulty goods to our office, PDAPlaza will arrange for repair services. Customer has to bear the repair costs. PDAPlaza will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.

Standard Warranty Coverage

Warranty covers the following:

A. Manufacturing software malfunction

B. Manufacturer or hardware defects

C. More than three dead pixels

Standard Warranty Exclusions:

Warranty does not cover the following:

A. Any damages unrelated to manufacturing defects.

B. Product malfunction or damage resulting from liquids or moisture.

C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when RMA inspection process is completed.

D. Software defects. Damage caused by applications or firm wares which are not compatible with the device.

E. Product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.

Inspection and return shipping fee will be charged at the customer expense when the above causes of RMA return damages are present.

* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.

Extended Service Plans

1 Year Extended Warranty
After many customer requests for PDAPlaza Canada to offer extended warranty services on all our products, we have answered the call.

You love your new phone so why not you protect it too.

Because life is unpredictable, extend your device protection from 2 months to 12 months and protect your device from mechanical and electrical failures that just sometimes happen.

Now, for only $165.00CDN you can extend the warranty of your device by one year, from the date of purchase. This extended warranty must be purchased at the time of the initial order of your device, and must be in place, before your device ships to you. The extended warranty is added to the warranty already in place on your device, at the time of purchase.

Why You’ll Love Our Extended Service Plans:
     - Protects Your Device From Mechanical and Electrical Failure, Including Touchscreen Failure, Power-On Issues, Antenna / Wi-Fi Failure, & much more
     - Free Shipping On Returns
     - If we can’t fix your device, we’ll get you a replacement at no extra charge!

Notes:
    - Extended Service Plans do not cover accidental damage including damaged caused by drops, water, bending, or damage caused by installed applications or rooting
    - Extended Service Plans must be purchased with device, and cannot be added once item has shipped
    - Extended Service Plans cannot be refunded once item has shipped
    - Extended Service Plans cannot be applied to b-stock, refurbished, or open-box items
    - Extended Service Plans will not cover return shipping outside of the original delivery country

Returns and Repairs:

Please contact our Customer Service to request an RMA.

Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset etc. enclosed in the initial shipment.

When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable).
Note: If you are not able to unlock or deactivate your device, please let us know before returning.

Please be sure that your device is restored to its factory settings without any personal data remaining prior to return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.


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