Standard Warranty Period:
1 month for devices including smartphones and tablets.
90 days for audio/video products including speakers, headphones, headsets, cameras.
60 days for wearables and smart gadgets including smart watches, fitness trackers and gadgets.
Warranty period take effects from the date when the shipping invoice is issued.
PDAPlaza provides a 1 month repair warranty for devices (accessories including batteries do not carry any warranty). The terms and conditions for a standard 1 month warranty are as follows:
If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 20% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.
If the goods are found to be faulty after 14 days and within 1 month of purchase, the customer can send the faulty goods to our office, together with relevant invoice and PDAPlaza can arrange for repair services. Post fault investigation and within the specified warranty period, PDAPlaza repair service will be actioned at our discretion (please see Exclusions below) within 30 working days, at no cost to the customer. If PDAPlaza cannot repair the item within this period we will supply the customer with a suitable B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by PDAPlaza. Please contact our Customer Service to request an RMA and follow the instructions to authorise the return of goods. Please refer to the Returns section below for details.
If the goods are found to be faulty after 1 month of purchase, the customer can send the faulty goods to our office, PDAPlaza will arrange for repair services. Customer has to bear the repair costs. PDAPlaza will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.
Standard Warranty Coverage
Warranty covers the following:
A. Manufacturing software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
Standard Warranty Exclusions:
Warranty does not cover the following:
A. Any damages unrelated to manufacturing defects.
B. Product malfunction or damage resulting from liquids or moisture.
C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when RMA inspection process is completed.
D. Software defects. Damage caused by applications or firm wares which are not compatible with the device.
E. Product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.
Inspection and return shipping fee will be charged at the customer expense when the above causes of RMA return damages are present.
* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.