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Warranty and Returns
3.0 Warranty: Standard Warranty Period from PDA Plaza Canada:
PDA Plaza Warranty Coverage Period
New Products & Devices
B-Stock/Open Box Goods
Warranty period begins from the delivery date.
3.1 Standard Return Policy:
PDAPlaza provides 7 days return policy commencing from the moment of arrival to the customer's address. Refunds and replacements depend on the condition of the goods. Please see the following terms for more details.
RETURN POLICY FOR DEFECTIVE GOODS:
3.2 If the goods are found to be factory defective within 7 days after the arrival to the customer's address, customers are entitled to either a full refund or replacement. Please note, PDA Plaza technicians will inspect the phone to verify the issue, and if needed, the item will be shipped to the manufacturer for an official statement that it is indeed a factory defect. Only then the refund/replacement will take place.
It is the customer's responsibility to cover all the costs for the shipment inbound to PDA Plaza.
RETURN POLICY FOR NON-DEFECTIVE GOODS:
If you want to return the goods which are NON-defective within the 7 days after the arrival to your address, the original factory box of the item must not be opened and remain sealed as originally arrived. In such a case, you must return the goods to receive a full refund as per the RMA.
If the package/box of the item is opened, there will be a minimum 25% restocking fee even if the item itself is still sealed and wasn't used. Delivery costs will not be refunded.
RETURN POLICY FOR USED/DAMAGED GOODS:
If the goods were used, missing any packaging or damaged packaging, we reserve the right to refuse a refund or apply a restocking fee of up to 25%. The exact amount of the fee will depend on the condition of the returned goods that will be thoroughly inspected by our technicians. Delivery costs will not be refunded.
3.3 If the goods are found to be faulty after 7 days but within 1 month of arrival to the customer's address, the customer can send the faulty goods to our office, together with relevant invoice and PDAPlaza can arrange for repair services. Post fault investigation and within the specified warranty period, PDAPlaza repair service will be actioned at our discretion (please see Exclusions below) within 30 working days, at no cost to the customer. If PDAPlaza cannot repair the item within this period we will supply the customer with a suitable B-Stock item. If we do not have suitable B-Stock to replace we will source an equal alternative upon agreement with the customer or offer credit for the next purchase. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by PDAPlaza. Please contact our Customer Service to request an RMA and follow the instructions to authorize the return of goods. Please refer to the Returns section below for details.
3.4 If the goods are found to be faulty after 1 month of arrival to the customer's address, PDAPlaza does not hold any responsibility for the costumer's goods or services. The responsibility of obtaining a repair/replacement lies in the customer. The customer must contact the manufacturer of the goods to arrange a repair/replacement if possible. It is recommended for the customer to verify if the goods still hold manufacturer warranty. The customer has to bear all of the repair fees and other additional expenses.
The warranty covers the following:
A. Manufacturer or hardware defects
B. More than three dead pixels
3.6 Standard Warranty Exclusions:
Warranty does not cover the following:
A. Any damages were unrelated to manufacturing defects.
B. Product malfunction or damage resulting from liquids or moisture.
C. CID (Customer Induced Damage) and NDF (No Defect Found). CID and NDF status will be notified to the customer when the RMA inspection process is completed.
D. Software defects. Damage caused by applications or firm wares that are not compatible with the device. Any damage made by changes in the phone's software configurations like ROM / OS flash, roots, bootloaders, etc.
E. The product has been tampered, repaired and/or modified without official permission. Tampering, rooting, modification or removal of the serial number label shall immediately void the applicable warranty.
Inspection and return shipping fees will be charged at the customer expense when the above causes of RMA return damages are present.
* Please note that for returns of water-resistant device, we cannot guarantee continued water-resistance after opening up the device.
3.7 Extended Service Plans
1 Year Extended Warranty After many customer requests for PDAPlaza Canada to offer extended warranty services on all our products, we have answered the call.
You love your new phone so why not you protect it too.
Because life is unpredictable, extend your device protection from 1 month to 12 months and protect your device from mechanical and electrical failures that just sometimes happen.
Now, you can extend the warranty of your device by one year, from the date of arrival to the customer's address. This extended warranty must be purchased before your device ships to you. The extended warranty is added to the warranty already in place on your device, at the time of arrival to the customer's address.
Why You’ll Love Our Extended Service Plans: - Protects Your Device From Mechanical and Electrical Failure, Including Touchscreen Failure, Power-On Issues, Antenna / Wi-Fi Failure, & much more - Free Shipping On Returns - If we can’t fix your device, we’ll get you a replacement at no extra charge!
Notes: - Extended Service Plans do not cover accidental damage including damaged caused by drops, water, bending, or damage caused by installed applications or rooting - Extended Service Plans must be purchased with the device, and cannot be added once the item has shipped - Extended Service Plans cannot be refunded once the item has shipped - Extended Service Plans cannot be applied to b-stock, refurbished, or open-box items - Extended Service Plans will not cover return shipping outside of the original delivery country
REFUND POLICY FOR EXTENDED WARRANTY AND VIP PACKAGE:
3.8 Returns and Repairs:
Please contact our Customer Service to request an RMA.
Products should be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset, etc. enclosed in the initial shipment.
When you return your device, you will need to make sure that it is unlocked and free of security software that might prevent us from being able to access it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not process a repair/refund (if applicable). Note: If you are not able to unlock or deactivate your device, please let us know before returning.
Please be sure that your device is restored to its factory settings without any personal data remaining before return. We will not be responsible for any use or disclosure of any data that is on the returned device during the assessment and repair process.
To cancel an order, please email firstname.lastname@example.org OR email@example.com. Be sure to include your order number and a message that you want to cancel the order.
If your order has not been yet shipped, we can start the cancellation process of the order. Due to the ongoing COVID-19 situation, many Canadian banks/businesses including ours are working at 50% strength in the offices due to the new provincial regulations. Because of this, all orders where the funds were charged and used for the completion of the order have a refund process of 15 days from the moment the buyer asks for the refund. As stated above, this time frame is due to the slow performances of the banks and financial services our company utilizes. So be sure to notify us as soon as possible. If your order has already shipped and cannot be canceled, please refer to the following section on how to return your order. Once we receive and inspect your item(s), we will credit your account. Please allow 10-15 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
All orders completed through PayBright may hold a 3% fee during refunds.
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